unbelievable!

Once again I have had to suffer through the ‘it’s not our fault’ simpering of an incompetent waitress. I am now fully convinced that to get decent pho in certain establishments in Hong Kong is to annoyingly order my beef to arrive separately, to avoid anymore pointless arguments wherein the wretched management tries to convince me that they couldn’t do anything about the fact that my pho had once again been served with completely cooked beef. In a restaurant, if I had ordered a steak to be done medium-rare, I would indeed demand it to be taken back to the kitchen if it came to me well-done. Why it should be any different here is a mystery to me. You serve what you advertise, and you do it well. Don’t try to make me eat this rubbish. Why should I pay for something that I hadn’t ordered?

Unbelievable. Unfortunately because this restaurant had scored so low in terms of service and food, it didn’t even cross my mind to note down its name. However I will be going back for this information, to warn any of you visitors to Hong Kong to avoid the place at all costs. To not only serve such tripe, but to question a customer’s dissatisfaction and to answer back with ridiculously illogical excuses is unforgivable. As I told the waitress, I would not be coming back again – a threat said with a smile, which finally led her to bring the complaint to the manager, which in turn led to my bowl being replaced. Only this time by a bowl of noodles with still cooked beef, with a few pink corners again floating above the broth’s surface, but I was too tired to complain again.

The restaurant in question, Viet’s Choice, is located on the 3rd floor of the building on the corner of Hennessy Road and Percival Road, Causeway Bay. It’s next to the RBT cafe and in the same building as Italian Tomato. While Hong Kong may be a mecca in terms of food, its service and sometimes flippant attitude to cuisine can leave a lot to be desired, and a bad taste in one’s mouth.